(写作酒店管理专业毕业论文)浅谈酒店前厅管理与策略分析

(写作酒店管理专业毕业论文)浅谈酒店前厅管理与策略分析

(写作酒店管理专业毕业论文)浅谈酒店前厅管理与策略分析

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(写作酒店管理专业毕业论文)浅谈酒店前厅管理与策略分析

代写酒店管理专业毕业论文)浅谈酒店前厅管理与策略分析
摘要:现如今,人们的生活水平越来越高,相对应的生活压力也越来越大,很多人喜欢利用出游来缓解这种压力,酒店业的快速发展也是可以预见的。而前厅又是酒店中至关重要的一个服务部门,是整个酒店的服务窗口和中枢神经,其管理得好坏直接影响着酒店的形象和经营。想要确保酒店的经济效益和社会效益,提升前厅管理水平和质量是关键。
关键词:前厅部;服务质量;存在问题;策略分析
Analysis on hotel management and strategy
Abstract: Nowadays, people's living standards are getting higher and higher, and the corresponding pressure of life is more and more big, many people like to use the travel to ease the pressure, the rapid development of the hotel industry is also foreseeable. And lobby is a service department of hotel is very important, after all, customers into the hotel door, the first face is the front office. "First impression is very important, the lobby is the first impression of the hotel, represents the image of the entire hotel. To ensure that the economic benefits of the hotel, and enhance the level of quality management is the key to the front.         
Keywords: Front Office; department management; service quality; problem; strategy analysis

目  录

摘要、关键词·······························································1
一、前厅部在酒店管理中的重要作用···········································1
二、前厅部在运营和管理中存在的问题·········································2
  (一)前厅部中的人员流动性太大···········································2
  (二)前厅部中的人员整体素质和形象不足···································3
  (三)前厅部在酒店运营中缺乏合作·········································3
  (四)前厅部员工缺乏应有的对客销售技巧···································4
  (五)前厅部组织结构流程过于冗繁·········································4
三、解决目前前厅部存在的管理问题之策略·····································4
  (一)加强员工的培训力度和质量···········································4
  (二)提高员工的福利待遇,使员工有归属感·································5
  (三)加强前厅部和其他部门的工作配合·····································6
  (四)提升前厅部员工的专业素养···········································7
  (五)减少前厅部中的管理分层·············································8
  (六)案例分析···························································8
四、结论···································································9
参考文献·································································10

参考文献
【1】魏卫.饭店前厅管理实务[M].北京:清华大学出版社,2010.
【2】马秀莲,高志安.现代酒店管理系统设计[M].黑龙江:信息技术出版社,2015
【3】王子为,饭店集团的非资本扩张[M].北京:旅游教育出版社,2010
【4】中国论文发表服务网[DB/OL].[2016-2-15].http://www.1mishu.com/lunwen/xinzhen/jdgllw/html
【5】豆丁网.[DB/OL].[2013-3-29].http://www.douding.com/touch-new/html

 


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